Frequently Asked Questions!!!!

We receive many questions from our customers about our products and services, so we decided to try and answer some of the more common questions and post the information here. Of course, if you still have other questions, we would be thrilled to answer them through email.

Most of our items are like new. Some have been very slightly used but are still in excellent condition. If there are any scratches or discrepancies, it will be clearly stated in the auction description. All manuals and accessories will be included unless stated otherwise in the auction. ALL of our electronics and computers have been thoroughly tested by our technicians. All other items such as clothes, linen, software, etc. are fully inspected and any discrepancies will be noted in the listing.

Q&A:

» Where did you get your products, and why are you selling them?
We receive our products from several different locations. We specialize in purchasing closeouts, over-stocked items, store returns, and discontinued models.  

» What is the warranty on your electronics?
Most of our items are fairly new and could possibly be covered under their factory warranty.  We suggest that you contact the product manufacturer and check the warranty status before bidding. We guarantee that you will get your item delivered in working condition unless stated otherwise in the auction description. For any extended warranty, please check with the manufacturer or click here to check out the warranty we offer on Ebay purchases.

» Will you combine shipping charges to save me money?
In most cases we are able to do this for our customers.  For example, if you purchase a television and a few pairs of shorts we can easily pack your shorts into the television box.  However, if you are the high bidder on a television and a DVD player, we would not be able to fit the DVD player in with the TV, so you would have to pay for two different shipments.

» Will you end an auction early if I pay you now?
No. Out of fairness, we do not end auctions early for our customers. We start our auctions usually under ten dollars and let them go the full week. By doing this, all of our customers know that if they are the high bidder, they are guaranteed to win.

» Which payment methods do you accept?
We accept PayPal, money orders, and personal/company/cashiers checks.  

» How do I pay with credit card?
Unfortunately we do not accept direct credit card anymore.  Please visit Paypal.com If you would like to use credit card. 

» Where do I send payment?
If paying by check or money order, please send payment to the address listed below:
Spokane Discount
523 S. Dishman Mica Rd.
Spokane, WA 99206

» What happens when I win your auctions?
We will email you within a few hours after the auction has ended. This email will include all the necessary information you will need to contact us and/or make payment. 

» What happens if I do not receive the end of auction email?
This email is nothing more than a formality. If by some chance you do not receive your end of auction email you can simply add the shipping charges to your bid amount and send in your payment.

» Do I have to pay sales tax?
Only Washington State Residents need to include sales tax of 8.1%

» How long do I have to pay for my auction?
Payment MUST be received within 10 days of the auction ending date. Items not paid for will be re-listed 10 days after the auction has ended.

» How do I know when you received my payment?
We will send you an email when your item is shipped. You will not receive a confirmation of payment until we ship your order. If you do not receive your shipping notification within 5 working days, please contact us. Please be aware that special instructions or combining orders will likely delay the shipping process.

» How do you ship items?
Most items under 1 pound are shipped via USPS Priority Mail. All other items shipped via Fed-Ex Ground. All books, CD's, console games and movies are shipped media mail which usually takes longer than regular mail. Any items over 1 pound will not ship to HI or AK without prior approval. Sorry, we do not ship internationally.

» What if my item is damaged?
All items are fully tested and inspected before being sold on Ebay. If by chance you receive a damaged or non-working product, please contact us as soon as possible so that we may resolve the issue. We guarantee 100% satisfaction.

» How do you calculate your shipping prices?
Our shipping rates include shipping and handling charges. Please remember, with a full crew in our shipping department, we have additional costs besides postage. All Fed-Ex items are insured. We list all shipping costs in the auction description.

» Can you ship overnight or 2 day?
We will gladly upgrade your shipping for a quicker delivery if you are willing to pay the additional fees.